Refunds & withdrawal

Short version: until your VIP access code has been issued you can get everything back. After the code has been issued, the withdrawal right is gone, because you asked for immediate delivery at checkout. Real problems are still fixed, see below.

Who handles it

We do. You bought from SLEM; PayPal only took the payment. Write to us and we send the money back the way it came in, through PayPal, to the payment method you used.

The 14-day right of withdrawal

As a consumer in the EU you have 14 days to withdraw from a distance contract without giving a reason. For digital content that is not supplied on a physical medium, that right ends once delivery has begun, provided you asked for immediate delivery and acknowledged that you lose the right by doing so. You confirm exactly that on this site before you go to checkout.

When you still get your money back

• Your VIP access code has not been issued. You paid but the code has not been issued to you yet: tell us and it is refunded in full.
• We cannot deliver. If something on our side stops you from receiving VIP access and we cannot fix it in a reasonable time, it is refunded in full.
• The content is defective. Your statutory rights for defective digital content apply. Tell us what happens, we try to fix it, and if it cannot be fixed you get your money back.
• You were charged twice. Refunded straight away.

When you do not

• After your VIP access code has been issued, because you asked for immediate delivery.
• If VIP access is ended because VIP content or your code was shared, resold or published, see Acceptable use.
• Because the result was not what you hoped for. No results of any kind are promised, precisely so that nobody buys on a promise.

How to ask

• Email support@slemvip.com from the address you paid with. Say which email you paid with; the payment reference from your PayPal receipt helps but is not required.
• Or open a ticket in the Discord.

How the money comes back

Refunds go back to the payment method you used. We start the refund through PayPal; how long it then takes to appear in your PayPal balance, bank or card is up to PayPal and your bank, typically 3 to 10 business days.

Before you start a chargeback

Please write to us first. A chargeback on a $35 digital purchase costs everyone more than the purchase and takes weeks. Every real problem so far was solved the same day by email or a Discord ticket.